Capacity and Demand

£30.00 + VAT

Bulk Discounts

Quantity Discount
10 - 19 10.00%
20+ 20.00%

Course Overview

The amount of data that is available to everyone is quickly increasing and we are all swamped with masses of information. It can be difficult to identify a particular issue or identify a trend from data presented. As the quality of products and processes has improved again and again over the last 100 years, one of the most important tools manufacturing has used is Statistical Process Control.  SPC allows objective measurement of capacity, demand, capability and, above all, quality. SPC is used around the world to manufacture almost every product you can buy. Despite using complex statistics to prove the theory, in practice SPC is easy to use with PCs doing all the hard work.  In manufacturing SPC is used to control demand and activity as well as measuring quality, it is used as a predictive tool and a tool to monitor changes long before the changes become a serious issue. So, why is it not used more extensively in Healthcare? The answer is that Statistical Process Control and its uses are not widely taught and staff do not know how to use it. However, some Healthcare services are beginning to use it to measure things like clinic attendances, waiting lists, activity, demand and quality of outcomes. The overall aim of this course is to give you a broad understanding of capacity and demand and SPC (Statistical Process Control), as well as introductory knowledge of process capability, variation and demand/queues.  This course looks at: demand, capacity, activity, backlog and variation.  It will teach learners how to construct simple run charts and how to use them to analyse data. Having completed this course, learners will be able to; Generate a run chart Differentiate between capacity, demand, activity and backlog, use Pareto analysis to prioritise activities.

Course Details

Lesson Plan

Sections within the course include:

  • Welcome and Learning Objectives
  • Introduction
  • SPC Theory
  • Process Capability
  • Variation
  • Demand and Queues and Summary


The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines


On completion of this Virtual College course you will be able to download a Virtual College certificate.


Approximately 3 - 4 hours. The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like, and there is no limit on how long you can take to do the course.

Target Audience

This course is aimed at anyone whose role it is to manage, measure, monitor or analyse statistical data. This course is focused around a Healthcare setting, and uses examples and scenarios from an NHS perspective.

However, this course would also be useful to anyone outside of this sector who would like to understand Capacity and Demand and Statistical Process Control.

Entry Requirements

There are no specific entry requirements for this course.